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PRINTING, FRAMING & SHIPPING INFO

PRINT FINISH

100% COTTON CANVAS

The stretched canvas prints are printed in high quality Giclee inks. This is a style of printing used for gallery prints, as it does not fade and is very hard wearing. Once printed each canvas is hand-stretched over a wooden frame 1 1/2 inches thick, with a white wrap around the sides. The frames are each proudly hand made by my printer's own carpenter.  They are finished off with a brass hook so they are ready to hang, and my logo is added to the top centre as a seal of authenticity.  

HAHNEMUHLE GERMAN ETCHING PAPER

I can also print my designs onto German Hahnemuhle 310gsm Etching Paper. This high quality thick watercolour paper comes with a 1” inch border around the image. Also printed in Giclee inks, the prints retain their beautiful vibrancy in colour.

SHIPPING INFO

HONG KONG:  - 3 to 5 days

Hand delivery to your door - price is included.  *SORRY NO PICK UP AVAILABLE

Deliveries are usually on Tuesdays and Fridays and cover any address in Hong Kong, including New Territories, Discovery Bay and Lantau. Please CONTACT US for any other outlying islands.

SINGAPORE:  - 3 to 5 days

Courier delivery to your door (from date of dispatch). Courier fee is included (excluding any extra duty fees).  Signature required. Tracking number provided.  

Singapore canvas prints are available for delivery ready stretched over a wooden frame or unframed and rolled.

REST OF THE WORLD:  - 3 to 10 days - UNFRAMED

Courier delivery to your door (from date of dispatch). Courier fee is included (excluding any extra duty fees).  Signature required. Tracking number provided.

Due to multiple handling, cost and damage issues, I only print onto unframed canvas or etching paper for international customers. The prints are rolled and posted in a protective tube. It is up to the customer to frame their print and this can be done easily by a local framer. 

FRAMED AND UNFRAMED - CANVAS

Our canvas prints come hand-stretched over a wooden frame with a brass hook or can be ordered unframed and rolled for overseas delivery and framing by a local framer - please make your selection at checkout.

FRAMING BEHIND GLASS - ETCHING PAPER

For speed and a wider variety of frame choice, we recommend you to use your local framer.

As we are not a framing shop we only have a small selection of simple 2cm wide frames in White, Teak and Champagne colour (also used for my Limited Edition Chinoiserie prints).  If you would like to frame with us, please CONTACT US for info.  As this is a two step process, please allow 3 to 4 weeks to allow us to print your order, then for it to be delivered to my framer in Hong Kong or Singapore before being delivered to you.  

OTHER INFO

ADDITIONAL INFORMATION ON EXTRA DELIVERY CHARGES

Local custom charges and duties may be applied at point of delivery which is beyond our control and we are not liable for any additional charges incurred.

ORDER PROCESS

On receipt of payment your order is made up for you and delivery details are confirmed thereafter.

Each one of my prints is especially 'MADE TO ORDER' by hand for each customer and hand delivered by my printer's driver (HK) or courier (overseas), as I do not carry stock.

URGENT ORDERS - less than 5 days

Urgent orders can be processed within reason but require confirmation.  Please try and order with 4+ days to spare to avoid disappointment and to give my printer time during busy times. 

TAKING CARE OF YOUR PRINTS

My canvas prints are hand stretched and printed in 'gallery standard' archival Giclee inks with a special invisible coating which stops the colours from fading over time.

However, if you live in a country with high or varying humidity, please ensure that you hang them in a well ventilated cool room where you use air conditioning and/or dehumidifiers on a regular basis. Just like any other valuable belongings such as bags, shoes and clothes they need to be cared for carefully in such conditions to prevent them getting mouldy.

ORDERING MORE THAN ONE PRINT

If you would like to order more than one print to hang together, it is advisable to order them at the same time. As the production process involves wet ink printing on to 100% cotton canvas, a small amount of shrinkage is experienced. This will limit the opportunity for variable shrinkage and small sizing differences.

REFUNDS AND EXCHANGES

My prints are 'made to order' for each customer - please make sure you are happy with your choice as I cannot refund or exchange prints once they have been made up for you. My prints are delivered in good quality protective wrapping. In the unlikely event of a print arriving to you damaged, please take a photo of any damaged postal packaging or ripped corners before unwrapping the whole print. Also take a photo of any damage to the actual print and contact me as soon as possible.